Nothing displays on the Monitor?  

  1.       Check  the computer and monitor to see if they are plugged into the wall outlet
             and to the back of the computer.  Sometimes cords pull out enough to not make a good connection.

  2.       If you are using a power strip, plug the computer directly into an outlet instead.  (Make sure your
            power strip is switched in the "ON" position.

  3.       Plug the computer monitor  into a separate outlet to check if  there may have been a blown circuit.

  4.       If the computer is freezing, you may have too many programs running at one time. Try running fewer
            programs and restart your computer often to free up memory.  
 

The screen is black.

  1.      Make sure the monitor is on.  (A green light should display on the lower right side).

  2.      Check the power cord for a good connection.

  3.      Power off the monitor and Power it back on.  Notice the light changing from green to orange?

  4.      Check the buttons on the front of the monitor, brightness may have been turned down.

  5.      Monitors do begin to darken whenever they are about to burn out.  If you feel your monitor is on
            its way out, please notify me so a replacement can be ordered.

  6.      If none of these situations apply, please call or email me .
 

 

Non-System Disk Error

    1.  This means that a disk has been left in the A: drive. 

    2.  Eject the disk and retry.

 

 

 

Keyboard is Frozen

     1.  Check the keyboard's connection to your computer and see that it is plugged in properly. 

    2.  Press Ctrl+Alt+Delete and check your task manager to see if any programs are not responding. 

         In this case, close them and see if it helps your problem.

    3.  Restart your computer.

 

Mouse Doesn't Work

1.  Check your mouse's connection to your computer and see that it is plugged in properly. 

2.  Press Ctrl+Alt+Delete and check your task manager to see if any programs are not responding.  In this case, close

    them and see if it helps your problem.

3.  Restart your computer.

 

System is Slow

If your system is running slowly, you have a couple of options to fix your problem.

1.  You may be running too many programs.  Try closing some of the programs you're running by pressing Ctrl+Alt+Delete and close any program you are not currently using.

2.  Your computer may have corrupted and/or unnecessary files on it.  Go to Programs> Accessories> System Tools and try running the Disk Defragmenter and Disk Cleanup.  This will remove unnecessary and corrupted files on your computer. 

 

Vanished Document

1.  If your document has seemingly vanished into thin air, you may have just opened a new window.   Close the current window you're viewing and that will probably reveal your document.

 

Icon Disappeared

1.  You may have accidentally moved one icon over another.  Try clicking and dragging away each icon to see if any lie underneath.

2.  If this fails, create a new icon for your program by finding the program from the Start taskbar, clicking the program and dragging it to the desktop.  By doing this, you've created a new shortcut that will appear on your desktop.

 

Cannot Find Network

1.  If you get this message when you try to go online, you won't be able to use the internet.

2.  See if your internet cable is connected to your computer and make sure that you have signed on. 

3.  If neither of these work, you may have problems with your internet provider whom you should now contact.

 

Printer not found

1.  You either don't have a printer installed on your computer, or you did it incorrectly.

2.  Go back through your printer setup and recheck everything.

 

 

 

 

 

 

 

 

 

Printer Help